Business: Test Restaurant
Industry: restaurant
Timezone: Europe/London
Use this field for conversation policy and brand behaviour only. Keep factual business data out of the prompt: - courses - fees - syllabus - modules - batches - timings - seat counts - contact details Those facts should come from the database and approved knowledge sources. Good content for customer_prompt: - persona and tone - first-person vs third-person guidance - how to handle course selection questions - how to handle signup intent - formatting preferences - fallback behaviour when data is missing - safety and escalation rules
Stored in: businesses.customer_prompt
Used by: education webchat LLM decision prompt builder
Factual source of truth: tutoring tables and approved business knowledge, not this field